Visit the agency. Many relationships in home care begin through only phone contact, and in some cases that may be appropriate (as when distance is an issue). However, when possible you’ll want to know that there’s a real business behind the name and phone number, with systems, files, procedural manuals and training rooms. In some cases you may find that “the business” is little more than a single room in someone’s home with a phone and a fax machine. A working, “real” office is a very visible demonstration of the business’ commitment to its operations and its clients, and an expression of its desire to operate in a professional manner.
Review agreements and agency-provided materials to ensure you understand your financial and other obligations. Only then should you sign any documents.
The agency should next arrange for a licensed nurse to visit the client in her/his home; preferably, the primary caregiver (most often a family member) should be there as well. The nurse will get an understanding of the client’s needs, limitations and expectations. Well-Being Senior Solutions uses one of the most comprehensive nurse’s assessment processes in the industry, to ensure we are properly addressing our client’s needs.
The nurse should prepare a written plan of care, detailing the services and timing of various activities. The plan should be reviewed with the appropriate family member as well as the client.
Well-Being Senior Solutions will assign a caregiver, based on criteria provided by the client, family member and nurse. The caregiver will be provided with the plan of care and a copy will be kept in the client’s home journal for updating and notation during service.
A day or so before the caregiver’s assignment actually begins; she/he will visit the client’s home, together with our nurse, to familiarize herself/himself with the setting and to meet the client. This short visit (usually under an hour) is designed to prevent any issues on the day that full care begins.
The caregiver arrives. The client should be advised not to admit the caregiver unless she/he is wearing the Well-Being Senior Solutions photo ID, and the photo matches.
About every 4-6 weeks, our nurse and/or a member of management will visit the home to check on the client and the caregiver, and to ensure that the plan of care is working as intended or to make any adjustments called for.